Return & Refund Policy
PRITECH is committed to providing quality products and services. If you are not satisfied with an item you purchased, you can initiate a return within 30 days for a product exchange or a product refund, as long as the item is in its original condition and packaging.
*Please note that this return policy only applies to consumers that have purchased item(s) at pritechbeauty.com.
Return Eligibility
Return Window: You may return your product within 30 days from the date of delivery.
Condition: Products must be unused, unopened, and in original condition with all packaging, accessories, and documentation included.
Non-Returnable Items: We do not accept returns of custom-made or personalized products. Opened or used products are non-returnable unless there is a verified quality issue.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return Reasons & Associated Costs
1. Personal Reason / Change of Mind
Returns due to personal reasons (e.g., no longer needed) are accepted within the 30-day window if the item is unopened and in original condition.
The customer is responsible for:
Round-trip shipping costs.
For products with free shipping, the original shipping cost will be deducted from the refund amount.
2. Wrong Item Received
Please do not open or use the product.
Contact us immediately at service@pritechbeauty.com, providing your order number and product photos.
Once verified, we will provide instructions for the return.
We will ship the correct item at no additional cost after receiving the returned product.
3. Defective or Damaged Product
Contact us at service@pritechbeauty.com immediately upon receiving the item.
Reasonable troubleshooting steps may be required to confirm the issue.
If the product is confirmed to be defective and not repairable:
You may choose a replacement at no cost, or
Return the item for a full refund.
Return Process
Contact Us: Email service@pritechbeauty.com with your order number, reason for return, and relevant photos/videos.
Receive Instructions: Our customer service team will review your request and respond with a resolution and return instructions within 1–3 business days.
Ship the Product: Once authorized, return the product within 5 business days, securely packaged.
Inspection & Processing: After receiving and inspecting the product, we will proceed with the replacement or refund.
Refund Timeline: Refunds are typically processed within 7 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Exchanges
If you would like to exchange a product:
Follow the return process to return the original item.
Place a new order for the desired item separately.
We will process the refund for the returned item once received and approved.
Refunds
All authorized refunds will be issued to the original method of payment within 7 business days, minus any restocking fees and shipping costs, if applicable. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Final Notes
PRITECH reserves the right to make the final determination regarding return eligibility and refund amount in accordance with this policy.
If you have any questions, please contact us at service@pritechbeauty.com. We’re here to help!